Exchanges and Refund Policies
EXCHANGES
You can request an exchange from our returns and exchanges portal managed by Reveni. All you have to do is enter the order number and the email address with which the purchase was made and follow the instructions provided. Exchanges offered by Flabel
RETURNS
You can request a return from our returns and exchanges portal managed by Reveni. All you have to do is enter the order number and the email address used to make the purchase and follow the instructions provided. Returns can be requested from anywher
SHIPPING METHODS FOR AN EXCHANGE OR RETURN
If you made an online purchase, you have two options to manage your return or exchange:. Return via the Reveni portal:You can start the process directly through Reveni’s returns portal, where you can submit your request quickly and easily. Return in
SHIPPING COSTS FOR EXCHANGES AND RETURNS
The shipping costs for exchanges are:
WHAT HAPPENS IF THE PRODUCT I WANT TO EXCHANGE HAS A LOWER PRICE
If the price of the product you want to exchange your order for is cheaper, the difference will be refunded to the account from which the payment was made.
WHAT HAPPENS IF THE PRODUCT I WANT TO EXCHANGE HAS A HIGHER PRICE
If the price of the product you want to exchange your order for is more expensive, you will have to pay the corresponding difference.
REFUND TIME
Once we receive the returned product and check that it is in perfect condition, we will proceed to refund the purchase amount within 72 hours through the same payment method used in the purchase process. If you consider that your refund is taking lon