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What should I do if my Flabelus product is defective?
If you receive a product from Flabelus that you believe is defective, please contact our customer service team immediately. We will assess the situation with our quality department and arrange for an exchange if required. Please provide detailed phot
How do I proceed if I am unable to receive my Flabelus order due to customs fees?
If your Flabelus order is held by customs pending the payment of fees, please contact our customer service team. We recommend forwarding the notification received from the courier to us so we can investigate and address the issue with our logistics p
How do I handle a situation where my online order status shows fulfilled, but I have not received it?
If your online order status is marked as 'fulfilled' but you have not received your package, we recommend checking your email (including spam/junk folders) for notifications about the delivery. You may also check for any tracking information to locat
What should I do if I experience issues with my order being delivered incorrectly?
In the case where your Flabelus order has not been delivered correctly due to an address mix-up, please notify our customer service team. Provide any relevant tracking information and communication received from couriers. We will investigate the matt
What should I do if I receive a defective product?
If you receive a product with any defects, we sincerely apologize for the inconvenience. To process the resolution for the defect, please provide your order number or receipt and send detailed photographs of the defective product, including the inter
Can I exchange my Flabelus shoes for a different size?
Yes, you can exchange your Flabelus shoes for a different size. Exchanges can be managed by visiting our physical store or using our online returns portal. Simply enter your order number and email address used for the purchase, following the provided
Can I order two different shoe sizes for mismatched feet?
Currently, Flabelus does not offer the option to purchase two differently sized shoes for each foot. However, we value your feedback and consider customer suggestions to become more inclusive and accessible in our offerings.
How can I exchange an item for a different size?
To exchange an item for a different size, you can manage this through our physical store or follow the link provided on our website for online exchanges and returns. We kindly remind you that changes can only be processed once the item is delivered t
Can I change the delivery address after placing an order?
Unfortunately, once an order is placed, we cannot modify the delivery address due to our automatic processing system. However, we can inform our logistics platform of any address updates to communicate with the courier in charge. Thank you for your u
What happens if my order is not delivered successfully?
In cases where a package is not successfully delivered, it is typically due to unsuccessful delivery attempts by the courier or failure to collect from a designated collection point. The package may be returned to our warehouse. If you experience thi
How do I get notified about new stock or restocks of products?
If you are interested in a product that is out of stock, you can sign up for notifications on our product page. By doing so, you will receive an email as soon as the item is restocked. Unfortunately, we do not have a defined timeline for when restock
Can I collect an online order at a physical store?
Unfortunately, we do not offer in-store pickup for online orders. All orders are shipped directly to the address provided at the time of purchase. If you need to adjust the delivery or make any changes, please notify us promptly, and we will do our b